At 7.12am NZT, Cloudflare posted a services update saying: “We are starting to see services recover. We still expect to see intermittent errors across the impacted services as systems handle retried and caches are filled.”
A few minutes later, the firm posted an explanation, of sorts:
“Cloudflare’s critical Workers KV service [which provides access to 200 Cloudflare data centres] went offline due to an outage of a 3rd party service that is a key dependency. As a result, certain Cloudflare products that rely on KV service to store and disseminate information are unavailable.”
A report by The Verge says the third party is Google Cloud, which has reported technical issues. Google Cloud rival AWS has also reported technical issues this morning.
A Google Cloud service update posted earlier this morning read: “Multiple GCP [Google Cloud Platform] products are experiencing impact due to Identity and Access Management Service Issue.”
‘Deep impact’
“Cloudflare engineers are working to restore services immediately. We are aware of the deep impact this outage has caused and are working with all hands on deck to restore all services as quickly as possible,” Cloudflare said in its latest update.
The Silicon Valley-based Cloudflare helps manage traffic for apps and services that account for close to 20% of the world’s web traffic, according to the company’s website.
Chris Keall is an Auckland-based member of the Herald’s business team. He joined the Herald in 2018 and is the technology editor and a senior business writer.
