BY JOHN HOUANIHAU

Bulkshop will issue a public statement regarding a post that recently went viral on social media.

The social media post said a customer purchased items worth $20. However, after the cashier returned the receipt to the customer, the items cost $32.

“We bought a few items. The cashier scanned all the items and gave the total cost, so my wife bought the items and asked for the receipt. We left the shop, and before reaching our vehicle, my wife called me and said the price on the item and shelves was $20; however, the receipt was $32-00. So, I went back to the cashier and inquired about what happened, so she refunded $12,” said the concerned customer.

The customer who wishes to remain anonymous said that he and his family came across the issue twice on Sunday from two different Bulk Shop outlets.

According to the customer, he has been experiencing the issue with Chinese shops as well.

“On our way back home, we stopped at one of the branches again to buy a few items we forgot to buy. The same thing happened with a different item: the price on the shelf was $27, but the price on the receipt was $33.50. There was no refund at this time, but the cashier said that the price on the shelves was wrong and the price in the system correct,” said the customer.

“If this hadn’t happened to me twice the same day, I wouldn’t have posted it. However, I feel that I need to let family and friends know about this,” said the concerned customer.

Many have also shared the same experience when the post was shared on social media.

In the meantime, a spokesperson from Bulk Shop told Island Sun yesterday afternoon that a public statement to clarify the issue would be released soon.

Bulk Shop has been providing affordable products and services to the Solomon Islands for over 25 years with the aim to reach the best level of customer satisfaction and meet customers’ needs.

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