BY JOHN HOUANIHAU
Leading locally-owned food retailer Bulk Shop has said it will address price discrepancies in its outlets in response to complaints raised on social media.
Acknowledging and apologising in a statement yesterday, Bulk Shop underscored that the discrepancies were ‘not intentional’ and were due to ‘system updates, promotional adjustments, or human oversight’.
On Sunday a dissatisfied customer posted on facebook that prices displayed on shelves for goods were less than the prices paid for the goods at the cashier. The prices on the shelves were lower than prices stated in the receipts. This reportedly happened at the KG Home Shop and Crossroad Bulk Shop.
Following this, many people on facebook also shared having experienced the same.
Habibi (not his real name) told Island Sun, showing his receipt (pictured) that the shelf price per packet of mince was $20, but he ended up paying $22.
“My wife gives me $200 to purchase 7 packets of mince. The price tag is $20, and the Cashier $22 and she expects $60 change because 7 x $20 should be $140,” Habibi said.
This happened at the Bulk Shop Payless branch front of Koloale road Tuesday this week.
Bulk Shop’s full statement is as follows:
“Dear Valued Customers,
“We appreciate you taking the time to share your feedback regarding the pricing discrepancies experienced at our KG Home Shop and Crossroad Bulk Shop locations, as raised on social media.
“Please accept our apologies for the inconvenience and frustration this has caused, whether at these locations or any of our other Bulk Shop outlets in Honiara.
“First and foremost, we want to assure you that this was not intentional – such errors are unintentional and often stem from system updates, promotional adjustments, or human oversight. We take full responsibility for these inconsistencies and regret any inconvenience or mistrust they may have caused.
“To all our customers who may have experienced similar issues, we extend our apologies. We understand that some concerns may require further attention. Should any customer feel their issue was not adequately resolved on-site, we encourage you to use soon to be displayed escalation options to ensure your matter is addressed promptly and fairly.
“While we cannot guarantee that such errors will never occur, we are committed to continuous improvement to minimise them and enhance your shopping experience. Your feedback is invaluable in helping us identify and rectify these gaps.
“Thank you for your patience and understanding. Your trust is important to us, and we are dedicated to serving you better.”
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